Most printers require that you install the latest printer driver so that the printer will work well. If you recently upgraded from an earlier version of Windows, your printer driver might work with the previous version but might not work well or at all with Windows 10. Also, if you've experienced power outages, computer viruses, or other problems, your printer driver might be damaged. Downloading and installing the latest printer driver can often resolve these problems. Here are several ways to do this.
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Use Windows Update
Windows Update might find an updated version of your printer driver. To use it:
- Download VIA Velocity Family Gigabit LAN driver 3.1 for Windows (Network Card).
- Make sure your printer is on and connected to your PC. Open Start Settings Devices Printers & scanners.Select the name of the printer, and then choose Remove device. To reinstall the printer, select Add a printer or scanner and then select the name of the printer you want to add. If Windows doesn’t automatically find a new driver after the printer is added, look for one on the device.
Select the Start button, then select Settings > Update & Security , and select Check for updates.
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If Windows Update finds an updated driver, it will download and install it, and your printer will automatically use it.
Install software that came with your printer
If your printer came with a disc, it might contain software that can help you install drivers for your printer or check for driver updates.
Download and install the driver from the printer manufacturer’s website
Check your printer manufacturer’s support site. To find that, search the internet for the name of your printer manufacturer plus the word “support,” such as “HP support.”
Driver updates are often available in the “Drivers” section of a printer manufacturer’s website. Some support sites let you search for your printer model number directly. Locate and download the latest driver for your printer model, then follow the installation instructions on the manufacturer’s website.
Most drivers are self-installing. After you download them, double-click (or double-tap) the file to begin installing it. Then follow these steps to remove and reinstall the printer.
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Select the Start button, then select Settings > Devices > Printers & scanners .
Under Printers & scanners, find the printer, select it, and then select Remove device.
After removing your printer, add it back by selecting Add a printer or scanner. Wait for your device to find nearby printers, choose the one you want, and then select Add device.
What to do if the driver doesn't install
If you double-click the installation file and nothing happens, follow these steps:
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Select the Start button, then select Settings > Devices > Printers & scanners .
On the right, under Related Settings, select Print server properties.
On the Drivers tab, see if your printer listed. If it is, you’re all set.
If you don’t see your printer listed, select Add, and in the Welcome to the Add Printer Driver Wizard, select Next.
In the Processor Selection dialog box, select your device’s architecture, and then select Next.
In the Printer Driver Selection dialog box, on the left, select your printer manufacturer, on the right, select your printer driver, select Next, select Finish, and follow the instructions to add your driver.
Follow the instructions in the section above to remove and reinstall the printer.